Reference
Behavioral health provider phone numbers and portals
The provider lines and portals that actually answer behavioral health benefit questions, for every major payer family, in one place.
These are provider lines only. Member services numbers, and numbers that surface in a general search, often land on a dental queue or a member phone tree that cannot answer a behavioral benefits question. For behavioral health, call the company that administers the mental health benefit, not just the company on the card. The carve-out lookup tells you which one that is.
UnitedHealthcare family
| Line | Phone | Portal | Notes |
|---|---|---|---|
| Optum Provider Express (behavioral, all UHC plans) | 877-614-0484 | providerexpress.com | Mon to Fri, 7am to 7pm CT. Portal tech support 866-209-9320. |
| UnitedHealthcare provider services (medical) | 877-842-3210 | secure.uhcprovider.com | Portal support 866-842-3278, option 1. Surest prior authorization 877-237-0006. |
| GEHA | 800-821-6136 | uhss.umr.com | Mon to Fri, 8am to 8pm ET. Not 877-434-2336, which is dental. |
| HealthSCOPE Benefits (provider) | 844-600-0921 | hsb.tpa.com | 844-600-0920 is the member line. No behavioral line is published. |
| UMR | Number on the card | provider.umr.com | 877-233-1800 is a fallback only. The carve-out is set by the employer. |
Cigna and Evernorth
| Line | Phone | Portal | Notes |
|---|---|---|---|
| Evernorth Behavioral (all Cigna plans) | 800-926-2273 | provider.evernorth.com | Benefits, authorization and network questions. |
| Cigna provider services (medical) | 800-882-4462 | cignaforhcp.cigna.com | Confirm eligibility and plan type, then take the behavioral question to Evernorth. |
| Cigna, cards marked G | 866-494-2111 | Cards with a G route here instead of the general line. | |
| Evernorth Coverage Grid (batch) | EBHCoverageConfirmation@Evernorth.com | Spreadsheet template for confirming a whole schedule. No login needed. | |
| Cigna Medicare (HealthSpring) | 800-282-4548 | apps.availity.com | Availity support line. Moved to Availity on 1 January 2026, payer ID 52192. |
Aetna and Aetna-adjacent plans
| Line | Phone | Portal | Notes |
|---|---|---|---|
| Aetna provider services | 888-632-3862 | apps.availity.com | No carve-out. The behavioral line on the member's card is staffed 24/7. |
| Aetna HMO and Medicare Advantage | 800-624-0756 | apps.availity.com | Mon to Fri, 8am to 5pm. |
| Meritain Health | 800-566-9311 | account.meritain.com | Aetna-owned but not on Availity. Have the member's card number ready. |
| Allegiance | 800-877-1122 | Employer groups run their own service teams. | |
| Angle Health | 855-937-1811 | provider.anglehealth.com | Mon to Fri, 8am to 7pm ET. providers@anglehealth.com |
| Allied Benefit Systems | Number on the card | portal.alliedbenefit.com | No published provider line. Numbers found by search are usually wrong. |
Blue Cross Blue Shield
| Line | Phone | Portal | Notes |
|---|---|---|---|
| Lucet (Florida Blue behavioral) | 877-709-6822 | webpass.ndbh.com | Case management 866-350-2280. Network operations 888-611-6285. |
| Lucet substance use | 877-326-2458 | 24/7, substance use authorization and coordination. | |
| Florida Blue provider services (medical) | 800-727-2227 | apps.availity.com | Have the Availity transaction ID or your NPI ready. |
| BlueCard (out-of-state members) | 800-676-2583 | apps.availity.com | For unfamiliar alpha prefixes and out-of-state Blues. |
| Carelon Behavioral Health | 800-397-1630 | providerportal.carelonbehavioralhealth.com | Mon to Fri, 8am to 8pm ET. Claims 800-888-3944. Availity payer ID BHOVO. |
Medicare
| Line | Phone | Portal | Notes |
|---|---|---|---|
| First Coast Service Options (Florida Part B) | 866-454-9007 | thespot.fcso.com | Mon to Fri, 8am to 4pm ET. Automated line 877-847-4992. |
| Palmetto GBA (Railroad Medicare) | 888-355-9165 | palmettogba.com | Separate registration from your MAC. |
| BayCarePlus Medicare Advantage | 866-509-5396 | provider.baycareplus.org | Shared member and provider line. Identify yourself as a provider. |
Portals and support
| Line | Phone | Portal | Notes |
|---|---|---|---|
| Availity support | 800-282-4548 | apps.availity.com | Mon to Fri, 8am to 8pm ET. Portal access problems, Carelon under payer ID BHOVO. |
| Magellan | Portal | magellanprovider.com | No general provider line published. Use the portal or the number on the card. |
What to have in front of you before you call
- The card, front and back. On self-funded plans, the back of the card is often the only reliable routing information.
- Your NPI and tax ID, and the rendering clinician's NPI. Behavioral network status is answered per clinician, not per practice.
- The CPT code and the date of service. Cost share, limits and authorization rules differ by service and by date.
- A reference number for every call. Record it with the result, so anyone reading the chart later can see what was confirmed and with whom.
For the full routing detail behind each payer, see the payer routing library.
Last reviewed October 2026. Phone numbers and portals verified 13 August 2026 against payer sources. Payer phone trees, portal names and carve-out arrangements change without notice, and self-funded groups can change administrators at renewal. Confirm against the member's card and the portal on the date of service. Company and product names belong to their owners and are used for identification only, with no affiliation or endorsement implied.
Common questions
What is the Optum behavioral health provider phone number?
The Optum Provider Express behavioral line for the UnitedHealthcare family is 877-614-0484, Monday to Friday, 7am to 7pm CT.
What is the Evernorth behavioral provider phone number?
Evernorth Behavioral, which handles behavioral health for all Cigna plans, is 800-926-2273. Cigna cards marked with a G route to 866-494-2111.
What is the Carelon Behavioral Health provider phone number?
Carelon Behavioral Health is 800-397-1630, Monday to Friday, 8am to 8pm ET. Claims are 800-888-3944, and Carelon is reachable on Availity under payer ID BHOVO.
What is the Angle Health provider phone number?
Angle Health's provider line is 855-937-1811, Monday to Friday, 8am to 7pm ET.
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