Portal guide · Florida Blue and Lucet
Lucet WebPass: verifying Florida Blue behavioral benefits
Florida Blue's behavioral health benefit is managed by Lucet, formerly New Directions. Here is how to verify it, including the Medicare Advantage line most practices miss.
The short answer
Lucet, formerly New Directions Behavioral Health, manages behavioral health benefits for Florida Blue. Verify behavioral benefits in Lucet WebPass (webpass.ndbh.com), not on Availity, which only shows the medical side. Lucet also administers behavioral health for Florida Blue Medicare Advantage, which is the part most practices miss.
Which portal answers which question
| Plan | Check eligibility at | Check behavioral benefits at | Watch for |
|---|---|---|---|
| Florida Blue commercial | Availity Essentials | Lucet WebPass | Availity shows the medical cost share, not the behavioral one. |
| Florida Blue Medicare Advantage | Availity Essentials | Lucet | Not Original Medicare. It carries the Lucet carve-out and its own authorization rules. |
| Out-of-state Blue (BlueCard) | Availity, BlueCard | The member's home plan | Not Lucet. Read the alpha prefix. |
How to verify a Florida Blue behavioral benefit
- Register with Lucet for WebPass access under your practice tax ID and NPI.
- Confirm eligibility for the date of service on Availity and note the transaction ID.
- Look up the behavioral benefit in WebPass. Record cost share, deductible status, visit limits, telehealth rules and authorization requirements.
- Confirm the clinician is in Lucet's network for that product line.
- Call when the portal is unclear. Lucet provider support is 877-709-6822. Case management is 866-350-2280, Monday to Friday, 7:30am to 5:30pm ET. Substance use authorization is 877-326-2458, 24/7.
More detail in the Blue Cross Blue Shield routing guide and on behavioral health verification in Florida.
Last reviewed October 2026. Phone numbers and portals verified 13 August 2026 against payer sources. Payer phone trees, portal names and carve-out arrangements change without notice, and self-funded groups can change administrators at renewal. Confirm against the member's card and the portal on the date of service. Company and product names belong to their owners and are used for identification only, with no affiliation or endorsement implied.
Common questions
Who manages behavioral health for Florida Blue?
Lucet, formerly New Directions Behavioral Health, manages behavioral health benefits for Florida Blue, including its Medicare Advantage line.
What is Lucet WebPass?
WebPass at webpass.ndbh.com is Lucet's provider portal for verifying Florida Blue behavioral benefits.
What is the Lucet provider phone number?
Lucet provider support is 877-709-6822. Case management is 866-350-2280, and substance use authorization is 877-326-2458, 24/7.
See it on your own schedule
Thirty minutes over video. Bring a rough clinician count and payer mix.
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